Immediate Void of Warranty
Our 3-month complimentary support is strictly based on the code authored by Soinech. If any internal developer, third-party agency, or outside team modifies, rewrites, or alters any part of our delivered codebase, this maintenance policy will expire instantly. We cannot be held responsible for system failures caused by external code changes.
verified 3 Months Support Scope
Valid for 90 days following official handover, covering the original project scope:
Bug Fixes
Resolution of functional errors originating from our primary codebase.
Minor Adjustments
Text updates, CSS tweaks, or simple configuration changes.
Stability Monitoring
Routine performance checks to ensure speed and uptime.
Security Audits
Regular reviews for common vulnerabilities and risk mitigation.
How We Resolve Issues
Diagnosis
Identifying the root cause within the code.
Debugging
Iterative testing in a sandbox environment.
Deployment
Safe production rollout with verification.
hourglass_empty Effort Limit & Liability Disclaimer
Complimentary support is capped at **4 hours of engineering effort per month**.
Important Responsibility Note:
If a technical issue or bug resolution requires more than the allotted 4 hours in a single month, **Soinech holds no further responsibility or liability** for its completion under the free plan. Issues exceeding this limit will be quoted separately as major technical overhead.
groups Internal Hiring Recommendation
To maintain 24/7 operational agility, we strongly suggest that growing businesses consider hiring an internal technical resource:
Full-Time Developer
Best for businesses requiring daily updates and instant on-site response.
Part-Time Support
Ideal for basic stability monitoring and proactive security patching.
Response Time
Major Exclusions
- ○ Architectural Changes
- ○ Third-party API failures
- ○ Server Side Redesign